I wear the same JCrew chino everyday; I have them in caramel, dusty rose and grey. Last week, I found a rip in the derriere of my newest pair. I’ve no idea how it happened, but thankfully I was at home when it did. When I took them back to JCrew yesterday, the manager didn’t flinch about getting me another pair. She couldn’t have been more gracious. It wasn’t down the seam, and they were purchased months ago, so I really wasn’t sure if they’d replace them. But they did. And as such, I will buy my chinos there until the end of time. Isn’t it nice when things go our way?